| Additional Fees |
Account Reactivation
To reactivate an
account suspended due to non-payment, you will need to pay a reactivation fee of
$20, all outstanding charges and all pending hosting fees before the account
will be reactivated. Please contact the
Billing Department
to arrange payment for the account and to have the account reactivated.
Plan Downgrade
There is a $20 fee to downgrade any
hosting plan. This fee covers staff time needed to make this change occurred.
Please file a support request at
Help desk and
select the billing category.
Plan Upgrade
There is no fee
associated with upgrading your web hosting plan.
Insufficient Funds Charge
There is a $25 fee
for every check returned due to insufficient funds.
Credit
Card Charge-back
To reactivate your hosting account, there is a $25 fee
for any credit card charge-back determined to have been requested on a
legitimate credit card charge.
Extra Disk Space
If
you require additional space, you may upgrade to a larger hosting plan or
purchase additional disk space. Details of extra charge could be found at the
appropriate plan pages. Please file a technical support request at Help desk and
select the Tech Support category.
Extra Bandwidth
Charges
Bandwidth overage charges will be billed at the end of the month
for accounts that exceed their plan's bandwidth allocation. You will be notified
automatically when you near your plan's bandwidth limit. Excess bandwidth is
billed at $6 per Gigabyte (rounded up) per month.
Extra
Email Accounts
We provide unlimited accounts option. Please read
appropriate plan page for further details.
Web based Email
Usage
This is our free of charge service. You could use our web based
email till your Bandwidth limit crosses. You can purchase more bandwidth from
us. Please visit appropriate plan pages for additional charge on bandwidth
usage.
Using Web Statistics - Webalizer
We do not
charge any fees for using web statistics. You need to file a support request to
activate your webalizer web statistics.
Change In DNS Entry Of
Your Domain Purchased From Other Registrar
To change DNS entry our
technical team will assist you at no extra cost. If you want us to perform this
task, we will charge $10 for this. Please file a support request at
Help desk for this
task.
Domain Management Services
Our domain management
services (DIRECTI Customer Interface) can help you transfer your Verisign
(Network Solutions) domain to our servers and update your contact information at
the same time. We can also assist you with transferring your domain name to our
registrar company and more. Please file a support request at
Help desk to
accomplish this task. We will charge you $10 if you want us to complete the task
of transferring your domain name from Verisign.
Tape Backup
Restoration
We generally conduct daily backups of all server data 7 days
a week. We will restore customer files for a fee of $25 per restoration. We will
restore the latest backup available with us.
Domain Pointer Or MX Record Setup
No extra charge for Domain pointer or MX Record
setup.
What Is A Domain Pointer?
A domain pointer is a
separate domain name that points to your domain hosted with us or any IP address
you provide to us. This allows a visitor to access the same web site with both
domain names. Example: You have a web site called abc.com, but have registered
another domain name called xyz.com. A domain pointer allows you to set up the
xyz.com domain name so that when a user types in xyz.com, they will be sent to
the abc.com web site. This not only applies to the user's web site, it also
works with email accounts. For example joe@abc.com and joe@xyz.com point to the
same mailbox. Both domains have to be hosted with us. Note that we can only
point to domain names or IP addresses and not to web site subdirectories.
What Is An MX Record?
An MX Record allows domain
owners the ability to have their email services hosted at another location. The
MX record will point to the IP address or hostname of their email server.
Sub domain creation
No Additional Fees
You
can manage your sub domain from your customer control panel.
Private Secure SSL Certificate
We can obtain
GeoTrust SSL certificate
for $175 on behalf of you.
Note : Above rates as on dated 8/1/2005, if rates are changed, the new
rates will be charged at the time of order.
Do you charge
anything additional for Any script usage ?
No, We do not charge any
additional fees for them.
For Win 2k plans we do not charge anything
extra for ASP, PHP, PERL, COLD FUSION support.
For Linux plans we do not
charge anything extra for PHP, PERL support.
Please read appropriate plan
pages for further details.
Do you charge extra for database
use.
No, we do not charge extra for database use
But it depends
upon the plan you select. Please read appropriate plan page for further details.
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| Additional Information |
Article ID: 101
Author: STP Webhosting
Created On: 25 Jul 2003
Edited On: 10 Aug 2005
Edited By: STPWebHosting.Com - Nayanza
Views: 17932 |
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